The admitting office
St. Thomas Hospital opened in Akron on September 28, 1928, run by Sister Ignatia’s order, and she was made registration clerk in its admitting office. She was thirty-nine and still recovering, and had traded the gray habit she wore in Cleveland for the white one the sisters wore in the hospital. Apart from some typing and filing at St. John’s, she had never worked in a hospital. A sister who was there from the start remembered her first plea: “Oh, Sister, will you please help me? I don’t know anything about hospital work.”
The job carried more weight than its title. Admissions decided who got a bed and where, and she learned to find room where there seemed to be none. A night supervisor who worked at St. Thomas from 1943 to 1948 put it bluntly: “she controlled all the beds.” Some of the nurses resented it, the supervisor said. “She was a musician! She wasn’t even a nurse!” Darrah uses these memories for the 1930s, but they come from the 1940s, after St. Thomas had begun taking AA patients.
Dr. Bob met her in 1928, on an early visit to St. Thomas. In the account she gave in the 1950s, printed in Dr. Bob and the Good Oldtimers, the meeting meant little at the time, and she knew nothing of his drinking; only that “He brought something with him when he came into a room.” The sister who worked with her remembered it differently in 1985: the two took to each other at once, and that same day Sister Ignatia came to her with the news quoted above. He operated at St. Thomas now and then, joined its courtesy staff in 1934, and seldom came into the building without stopping at her desk. When he needed a bed for a patient, he telephoned: “Sister, may I have a bed?” (The flower room, in I Just Work Here, takes the story on from there.)
There was one kind of patient she was supposed to turn away. Hospitals didn’t usually take alcoholics as such, she told Bill W. in 1954; a drunk got in with an injury or some other illness. She couldn’t see why a man with a bashed-in head got a bed and a man on the edge of the D.T.’s did not, when both were sick; for the second, all she could do was call the police. Once a drunk driver caused a pileup and some of the injured came to St. Thomas. She remembered saying to Dr. Bob, “Isn’t it a pity someone can’t do something for these people before they get into a wreck like this?” He told her he and some others had been trying. Then one day, “to my great surprise, Dr. Bob told me about his own drinking problem.” She had never seen him drunk. (Darrah, writing in 1992, doubted this account; see Two sides of the desk.)
By other accounts she had already been doing something herself. Darrah, from a 1985 interview, says that from 1934 she and a young intern, Thomas Scuderi, hid very sick drunks in a little room opposite the chapel, where he treated them and she prayed. Bill V. remembered being brought in by the police about 1936, laid on a cot in a hallway, and getting to know her a couple of days later. (Scuderi told it differently in 1977; see Two stories from Dr. Scuderi.) Then, in August 1939, Dr. Bob came to her desk so downcast she thought he was sick. Another hospital had told him to take his patients elsewhere, and he needed a bed.